Administrative Skills for
Secretaries and Office Executives

Date of Training

New date
will be announced soon

Download Brochure

Secretaries and administrators are the human face of an organization. They offer invaluable support and guidance to key personnel, therefore their roles are critical to the success of an organization.

This interactive training program aims to empower you to develop effective administration and secretarial skills, which will enable you and your organization to offer a top quality customer experience.

Professional secretarial and administration training helps people acquire and display an effective and professional image at all times. This program offers a hands-on approach to learning excellent office skills, such as: preparing and running meetings, accurate filing, developing exceptional interpersonal abilities both on the telephone and face-to-face, developing first class business writing and communication skills.

  • Senior Secretaries and Administrators
  • Management Assistants
  • Those employees who perform the tasks within a secretarial or administrative position who wish to improve their skills,
  • Those who are new to, or about to be appointed to secretarial or administration positions.

What You Will Gain

  • Practical skills and knowledge to improve the overall administration within your office, or organization
  • A clear understanding of what makes a good secretary or administrator
  • The ability to plan and prioritize time and activities
  • Effective communication skills to deal successfully with colleagues and customers

Your secretarial & administrative role

  • responsibilities, skills and qualities

Developing an appropriate professional image

  • professional appearance in the Gulf

Timekeeping and punctuality


  • Identifying stress
  • Stress busting techniques

Verbal and non-verbal communication to express with impact and empathy

  • body language

Communication to express with impact and empathy

  • Words and tone of Voice
  • Active listening
  • Questioning for clarity

Effective Written Business Communication

  • Correct layout of letters & emails
  • Correct use of salutations
  • Basic Business English punctuation, vocabulary and grammar

Assertive response: Saying 'No' constructively and giving alternatives

Telephone Skills

  • How to deal with callers professionally and effectively
  • Telephone etiquette
  • The 'do's and 'don’t s of answering the telephone

How to effectively handle your manager

Planning and prioritizing

  • Urgency and Importance
  • ABC Method for effective filing systems

Identifying different methods of filing and selecting the best on

Understanding and managing petty cash systems

  • Basic stock control and stationery
  • Basic finance
  • Managing stationery supplies & stock

Regular Fee

AED 2000
  • per participant

Gold Package

AED 1700

15% discount for 2 participants from the same organization

  • per participant

Platinum Package

FREE for

4th participant from the same organization

  • 2000 AED per participant

How to Register?

Call us: +971 6 5612230

Send Email:

Call on mobile: +971 56 5019585

Download the Brochure